Last updated: 23 September 2026

These terms apply when you buy physical products, standalone digital products, or a Curiosity Crew or Curiosity Club subscription from Arcana Living Ltd through www.arcanaliving.com. Please read them before ordering.

These terms apply only to orders you place directly with us through www.arcanaliving.com. They do not apply to purchases made through third-party marketplaces such as Etsy, which are governed by that marketplace’s own terms together with our seller listings, nor to wholesale or other business-to-business supply, which is governed by separate terms agreed with us. Where a marketplace or wholesale order is concerned, those separate terms take precedence for that order.

1. About us

We are Arcana Living Ltd, a company registered in England and Wales under company number 14399047. Our registered office is The Barn, Meadow Court, Faygate Lane, Faygate, Horsham, West Sussex RH12 4SJ. Our VAT number is 529226288.

You can contact us at care@arcanaliving.com. In these terms, “we”, “us” and “our” mean Arcana Living Ltd, and “you” means the person placing the order.

Our Privacy Policy, Cookie Policy and Delivery & Returns Policy also apply to your use of our website and purchases from us.

2. Who may order

You must be at least 18 years old to place an order or start a subscription and by placing an order or starting a subscription you confirm that you are. Our children’s nature subscriptions are offered under our Curiosity Companions range, which comprises Curiosity Crew and Curiosity Club. They are designed for children, but the contract and subscription account are always held by an adult.

Curiosity Crew is designed for children aged approximately 4–7. Curiosity Club is designed for children aged approximately 8-12. These age ranges are guides: the purchasing adult should decide whether an individual item or activity is suitable for the child using it.

Digital products must also be purchased and downloaded by an adult. Children may use the resources with the purchasing adult's permission and appropriate involvement or supervision.

3. Products and safety

We take reasonable care to describe and display our products accurately. Colours, packaging and minor details may vary from the images shown on screen. Any material difference will not affect your legal rights.

Subscription packages contain printed materials and may also contain embroidered patches. Curiosity Crew packages may contain a finger puppet suitable from 12 months. The subscription as a whole is intended for the age range stated above, regardless of the age grading of an individual item.

Activities should be completed in accordance with the instructions and safety information provided. An adult must assess the activity and supervise where indicated or where appropriate for the individual child. Adults should handle or supervise any cutting, heating, cooking, outdoor, water-related or other activity that could present a risk. Patches and other small items should be kept away from children under 36 months where they could present a choking hazard.

Safety instructions provided within a digital product form part of that product and should be retained with it. Digital resources are educational materials and are not a substitute for an adult's assessment of a child's abilities, health, surroundings or the conditions in which an activity will take place.

We take reasonable care when preparing the content of our printed subscription materials and digital products, but educational content is provided for general information and educational interest. It should not be treated as professional, medical, veterinary, legal or other specialist advice.

Nature, wildlife and outdoor conditions can change. Before relying on any content for an activity, an adult should consider current local conditions, official guidance, weather, access restrictions and the needs of the people taking part.

Some of our content describes outdoor, nature and foraging activities that carry inherent risks. Do not touch, pick, taste or eat any plant, fungus, berry or other natural material on the basis of our content unless a responsible adult has confirmed it is safe and correctly identified, and always check for allergies and follow local rules on access and wildlife. An adult should supervise children during any outdoor or nature activity and assess the risks for the particular child, location and conditions.

Nothing in this section reduces our obligations concerning the description, quality, fitness, safety or supply of a product you buy from us, or affects your statutory rights.

Nothing in these terms limits our responsibility to supply safe products or affects your statutory rights.

4. How a contract is formed

The website will allow you to check and amend your order before submitting it. Your order is an offer to buy from us. A contract is formed when we send you an order-confirmation email.

If we cannot accept an order, we will tell you and refund any payment taken. We may refuse an order where a product is unavailable, payment cannot be authorised, physical delivery or digital supply is not available to you, or an obvious pricing or description error has occurred.

Your confirmation email and these terms form a copy of the contract that you can retain.

5. Prices and payment

For all products, the total price, including any delivery charge, billing frequency and minimum commitment that apply to an order will be displayed before you submit it. You authorise us and our payment providers to take the payments shown at checkout using your selected payment method.

We do not add undisclosed charges at checkout or afterwards. Where a charge is optional, we identify it clearly as optional before you choose it.

We may offer selected subscription plans at a discounted monthly price. For example, our Membership plan applies a 10% discount to the standard monthly price for as long as the subscription continues. Before you order, the product page and checkout will clearly show the price payable, the standard monthly price, the billing frequency, the payment dates, the minimum commitment (if any) and any material conditions attached to the offer. Any discount applies as described and for the period stated, and we will not advertise a partial price that increases at checkout through undisclosed charges.

Prices along with the cost of VAT applied are displayed in accordance with the applicable requirements.

Physical products are currently available for delivery within the United Kingdom only. Standalone digital products are also currently offered for purchase by customers in the United Kingdom only.

If a payment fails, we or our subscription provider may contact you and retry the payment. We may pause dispatches while payment remains outstanding. We will not charge for packages that we do not supply. If payment remains outstanding, we may end the subscription after giving you reasonable notice.

6. Curiosity Companions subscriptions

6.1 Monthly billing and minimum commitment

Curiosity Crew and Curiosity Club subscriptions are billed monthly. When joining, you choose either a month-to-month subscription with no minimum commitment, or a Membership subscription with a minimum commitment of six monthly payments, which includes a 10% discount on the standard monthly price. The applicable monthly price, delivery charge, payment dates and any minimum commitment are shown before checkout and confirmed by email.

Your first payment is taken when you join. After that, recurring payments are taken on the 20th of each month, in advance for the following month’s edition. New subscriptions for a forthcoming edition close at the end of each month. Boxes are normally dispatched around the 7th of the month following your payment using Royal Mail’s Tracked 48 service.

A Membership subscription does not end automatically when the six-payment minimum commitment finishes. After that commitment has been completed, it continues on a monthly rolling basis at the applicable monthly price until you cancel. A month-to-month subscription also continues on a monthly rolling basis until you cancel.

Before you subscribe, we give you clear information about the subscription, including the price, the billing frequency and payment dates, any minimum commitment, how the subscription renews and how to cancel. We present this key information at the point of sign-up, separately from these terms, and confirm the full details to you by email.

In addition to the payment reminders described above, while a rolling monthly subscription continues we will send you a reminder at least once every six months so that you can review the subscription and cancel if you wish. You have a statutory right to cancel during the initial 14-day cooling-off period after entering the subscription, as explained in section 8, and we will honour any further cooling-off or reminder rights that apply under consumer subscription law, including the Digital Markets, Competition and Consumers Act 2024 as its subscription provisions come into force. You can cancel online through the customer portal, and we will not require you to take any unreasonable steps to do so.

We send an email reminder on the 18th of each month, before the payment taken on the 20th, and a further email after payment is taken. The reminder contains a link to the customer portal so that you can manage, skip or cancel your subscription.

6.2 Our 30-day First Adventure Promise

In addition to your statutory cancellation rights, if you have chosen a Membership subscription you may email care@arcanaliving.com within 30 days after receiving your first subscription package if you decide that the subscription is not a good fit for your family. We use tracked delivery information to determine the date on which you received your first package.

We will end the subscription and release you from the remaining six-payment minimum commitment. Editions already supplied or dispatched will not be refunded under this additional promise, and you may keep any package already received. This is an additional promise from us. It does not replace or restrict your statutory rights to cancel, to return faulty goods, or to receive a refund.

The 30-day First Adventure Promise applies once per household and is intended for genuine first-time customers.

6.3 Cancelling after the minimum commitment

If you are on a month-to-month subscription, you can cancel at any time through the customer portal, subject to the applicable payment and fulfilment dates. If you are on a Membership subscription, once all six payments in your minimum commitment have been made you can cancel at any time through the customer portal or by emailing care@arcanaliving.com. You can create or access your portal account using the link in your welcome or renewal-reminder email.

If you are on a Membership subscription, you may tell us at any time during your six-payment minimum commitment that you do not want the subscription to continue afterwards; if you do, cancellation will take effect once that commitment has been completed. You (whether on Membership or month-to-month) may also ask us to schedule the subscription to end after a specified number of monthly packages. Email care@arcanaliving.com with your request and we will confirm the scheduled final payment and package. Until that scheduled end, the agreed payments and packages will continue. You do not need to wait until the minimum commitment has finished before asking us to turn off the subsequent renewal.

Cancellation stops future renewals. It does not normally reverse a payment already taken or an order already being prepared or dispatched, although your statutory cancellation and faulty-goods rights continue to apply. To avoid the next payment, cancel before the payment date shown in your reminder email.

We will confirm cancellation by email. You will retain access to the portal and receive any package already paid for, unless we agree otherwise.

If the portal does not permit cancellation because you are still within the minimum commitment, you can still contact us. The 30-day First Adventure Promise and your statutory rights remain available. We may also agree to end a commitment early in other circumstances, but are not obliged to do so unless the law requires it.

6.4 Pausing or skipping a package

You may skip one upcoming package yourself through the online customer portal, provided you do so before the payment date shown in your reminder. If you would like to pause your subscription for longer, please email care@arcanaliving.com. A pause is not effective until we confirm it. No payment will be taken and no package will be sent for a skipped month or an approved paused month.

If you are within your six-payment minimum commitment, a skipped month or an approved pause moves the completion date forward accordingly. It does not reduce the number of monthly payments or packages included in the commitment. We normally agree pauses of between one and three months and will confirm the date on which payments and packages will resume. Please contact us if exceptional circumstances mean that you require further help.

Pausing or skipping is separate from cancelling or turning off renewal. We will not require you to accept a pause, skip, discount or other retention offer instead of exercising a cancellation right available to you.

6.5 Prices and changes

We may change the price, delivery charge or non-essential details of a rolling subscription. We will give reasonable advance notice before a change affects you. If a price or material change would take effect during your minimum commitment, you may cancel before it takes effect without paying the remaining commitment, unless the change is required by law or is clearly to your benefit.

After the minimum commitment, you may cancel before any notified change takes effect. Continuing the subscription after that date means the revised price or terms will apply.

We may occasionally make reasonable substitutions where an advertised item is unavailable. Any substitute will be suitable for the relevant age range and of equivalent or greater value. We will not make a substitution that materially changes the nature of the package without offering an appropriate remedy.

6.6 Where subscriptions are available

Curiosity Crew and Curiosity Club subscriptions are currently available for delivery within the United Kingdom only. We do not accept new or renewed physical subscription orders for delivery outside the United Kingdom.

6.7 Gift subscriptions

You may buy a subscription as a gift for another household. If you do, you enter into the contract with us and you are responsible for payment. Unless we agree otherwise, the account, billing, cancellation and any minimum commitment remain with you as the purchaser, and your statutory cancellation rights and the First Adventure Promise are exercisable by you. We will arrange delivery to the recipient you nominate. Please tell us at checkout or by email if you would like the gift to run for a set number of editions.

7. Standalone digital products

7.1 What you receive

A digital product is supplied electronically in the format and by the download method described on its product page and in the order confirmation. No physical product will be sent unless the product page expressly says otherwise.

Please check the product description and any device, software, printing or technical requirements before ordering. You are responsible for ensuring that you have a suitable device, internet connection and software capable of opening the stated file format.

Digital products are sold as standalone purchases. They do not renew automatically and do not create a digital subscription.

7.2 Access and delivery

After successful payment, we normally provide access promptly through the Shopify Digital Products service. Where enabled, a download button will appear on the order-confirmation or order-status page, and a download link will also be sent to the adult purchaser's email address.

You must provide an accurate email address. Please check your spam or junk folder and contact care@arcanaliving.com if a link does not arrive or work.

We may apply reasonable download limits or access periods to protect the product against misuse, provided these are disclosed before purchase. If a technical problem within our control prevents access, we will provide a replacement link or another appropriate remedy.

7.3 Your right to cancel before downloading

Consumers normally have 14 days to cancel an online contract for digital content. At checkout, you may ask us to supply the digital product immediately during that period. If you expressly consent to immediate supply and acknowledge that you will lose the cancellation right once downloading or access begins, your statutory cancellation right ends when the download or access begins.

We will ask for that consent and acknowledgement separately at checkout, keep a record of it and confirm it in the contract-confirmation email. If we do not obtain both, your statutory cancellation right is not lost merely because we supplied the digital content during the cancellation period.

This does not affect your rights if digital content is faulty, misdescribed, not fit for a stated purpose, or not supplied as agreed.

7.4 Digital-content rights

We are legally required to supply digital content that is of satisfactory quality, fit for any particular purpose made known to us where the law applies, and as described. If it does not conform, you may be entitled to repair or replacement, a price reduction, or another statutory remedy. If faulty digital content damages your device or other digital content because we failed to use reasonable care and skill, you may also have the remedies provided by law.

7.5 Personal household licence

Unless a product page expressly grants a different licence, a digital purchase gives the purchasing adult a non-exclusive, non-transferable licence to download, store and print the resource for personal use within one household.

You must not share the digital file outside your household, upload it to a shared drive or website, resell it, redistribute it, remove ownership notices, or use it for a school, club, class, library, commercial service or other organisation without our written permission or an appropriate separate licence.

8. Your statutory right to cancel an online order for physical goods

The following rights apply to consumers buying physical goods and are separate from our 30-day First Adventure Promise. Cancellation rights for standalone digital products are explained in section 7.

For most goods bought online, you may cancel without giving a reason within 14 days beginning the day after you, or someone nominated by you, receives the goods. For a subscription involving regular deliveries of goods, the cancellation period normally begins the day after the first delivery.

To cancel, email care@arcanaliving.com or send another clear statement containing your name, order number, address and decision to cancel. You may use the model form at the end of these terms, but you do not have to.

You must return goods within 14 days after telling us that you are cancelling, unless we agree to collect them. UK returns are free when arranged through us. Please see the Delivery & Returns Policy before sending anything back.

You may inspect goods as you would in a shop. We may make a reasonable deduction if handling beyond what is necessary to establish their nature, characteristics and functioning reduces their value.

We will refund the product price and the cost of our least expensive standard delivery option. We will make the refund within 14 days after receiving the returned goods or receiving evidence that you sent them, whichever happens first. We will normally use the original payment method.

An item is not excluded from the cancellation right merely because it is produced after the order is placed. Our standard woven-to-order blanket designs have the same change-of-mind cancellation period described above. Cancellation rights may not apply to genuinely personalised goods or goods made to your individual specifications, sealed goods that are unsuitable for return for health or hygiene reasons once unsealed, or other products excluded by law. We will identify any relevant exception clearly before purchase.

9. Faulty, damaged, misdescribed or missing physical products

We are legally required to provide goods that are as described, fit for purpose and of satisfactory quality.

If an item is faulty, damaged or not what you ordered, contact care@arcanaliving.com. We may request photographs where reasonably helpful, but photographs are not a condition of your legal rights. Where the law requires it, we will pay reasonable return costs and provide a repair, replacement, price reduction or refund as appropriate.

If an order or subscription package does not arrive, contact us promptly. We will check the tracking and, where appropriate, arrange a replacement or refund. Your rights are not limited to the first subscription delivery or to a fixed period after dispatch.

10. Physical delivery

Delivery destinations, methods, estimated times and charges are set out in our Delivery & Returns Policy and at checkout.

Some woven-to-order blanket designs are made by our weaving partner in the United States. Each blanket is woven after you order and sent to us; we import it into the United Kingdom, carry out our quality checks, and then dispatch it to you from the UK. Woven-to-order blankets are normally delivered within 3 to 4 weeks of your order being confirmed, and we will tell you the estimated delivery period on the product page and at checkout. Any applicable import duties and taxes are paid by us on import and the total shown at checkout includes UK delivery. You will not be involved in the import process and will not be asked to pay any additional shipping charge, customs duty or import tax when your order is delivered. If a carrier requests an unexpected payment, please contact us before paying it so that we can investigate.

The normal cancellation and return rights in section 8 apply to these woven-to-order blanket designs. Please contact us before returning a blanket so that we can arrange for it to be sent to our UK returns address at Gillards. Please do not return it to our overseas weaving partner.

We will deliver without undue delay and within any period agreed with you. Dates are estimates unless we expressly agree that a date is essential. We are responsible for goods until they are delivered to you or a person you nominate, except where you independently arrange a carrier that we did not offer.

If an event outside our reasonable control causes delay, we will contact you and take reasonable steps to minimise it. If there is a substantial delay, you may end the affected contract and receive a refund for goods paid for but not supplied.

11. Ending or suspending the contract

We may suspend or end an order or subscription if you do not pay an amount due, provide an accurate delivery address, or seriously or repeatedly breach these terms. Where reasonably possible, we will explain the problem and give you an opportunity to correct it.

If we end a subscription for reasons that are not your fault, we will refund any payment for packages that will not be supplied and release you from future commitment payments.

12. Our responsibility to you

We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill. We are not responsible for loss or damage that was not foreseeable, or for business losses arising from a consumer purchase.

Nothing in these terms excludes or restricts liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products where liability cannot lawfully be excluded, or your statutory consumer rights.

13. Intellectual property

We, or our licensors, own all intellectual-property rights in our website and its content, our publications, illustrations, photographs, designs, text, packaging and other materials (the “Materials”), and all such rights are reserved. Our names, logos and brands, including “Arcana Living”, “Curiosity Companions”, “Curiosity Crew” and “Curiosity Club”, are our trade marks and may not be used without our prior written permission. Physical purchases are for personal and household use only. Digital purchases are licensed in accordance with section 7.5. Except as expressly permitted by these terms or by law, you may not copy, reproduce, distribute, publish, adapt, resell or commercially exploit any of the Materials, and you may not use automated means to scrape, extract, or carry out text or data mining of our website or Materials, without our prior written permission.

If you submit content to us or our platforms (for example, a review, photograph or comment), you confirm that you have the right to do so and you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish and display that content in connection with our business, including marketing. You must not submit content that infringes another person’s rights, and you must not share an image or other information identifying a child unless you are entitled to do so. We handle any personal information contained in submitted content in accordance with our Privacy Policy, and we may remove content at our discretion.

14. Personal information

We process personal information as explained in our Privacy Policy. Subscription accounts are held only by adults; children do not hold accounts, and we do not knowingly collect personal information directly from children. Where we hold limited information relevant to a child (for example, a first name or age range so that we can supply an age-appropriate package), it is provided and managed by the adult account holder. We do not use children’s information for marketing. Our Privacy Policy explains the lawful bases on which we rely, how long we keep information, your rights in relation to your personal information, the processors and service providers we use to fulfil your order, and the safeguards we apply to any transfer of personal information outside the United Kingdom.

15. Changes to these terms

We may update these terms for future orders. The version accepted when you ordered will continue to govern that order unless a lawful change is agreed or the terms explain how a notified change applies to a rolling subscription.

16. Events outside our control

We are not responsible for any failure or delay in performing our obligations that is caused by an event outside our reasonable control. This includes supply or manufacturing failures affecting our weaving or fulfilment partners, carrier delays, and the temporary unavailability of third-party services such as our website platform, payment providers, customer portal or postal carrier, provided we take reasonable steps to reduce the effect. If such an event causes a substantial delay, you may end the affected contract and receive a refund for anything you have paid for but not received. This does not affect your statutory rights.

17. General

If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

These terms, together with the policies and confirmation documents referred to in them, form the agreement between us for your order. This does not exclude any liability for statements we made fraudulently, and it does not affect your statutory rights.

We may transfer our rights and obligations under these terms to another organisation, for example if we sell or reorganise our business. We will tell you if this happens and will ensure that the transfer does not reduce your rights under the agreement or your statutory rights. You may transfer your rights under these terms to another person only if we agree in writing.

18. Complaints and disputes

Please contact care@arcanaliving.com first so that we can try to resolve a concern promptly.

These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you retain any mandatory protections of your home jurisdiction and may bring proceedings in the courts available to you under applicable law.

If we are legally required to give you information about an approved alternative dispute-resolution provider, we will do so. We do not commit to using a particular provider unless we expressly confirm this to you.

Model cancellation form

Complete and return this form only if you wish to use it. You may instead send any clear cancellation statement. This form is for exercising your statutory cancellation right; to use our 30-day First Adventure Promise, simply email us as described in section 6.2.

To: Arcana Living Ltd, The Barn, Meadow Court, Faygate Lane, Faygate, Horsham, West Sussex RH12 4SJ

Email: care@arcanaliving.com

I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods or subscription:

Order number:

Ordered on/received on:

Name of customer:

Address of customer:

Signature (only if submitted on paper):

Date: