Got a question?

I’ve included answers to many common questions below. Have a scroll to see if yours is there for the quickest reply. If you’re wondering about something else or would simply like to chat, I’d love to hear from you. Just scroll down to fill in the form, and I’ll be in touch soon.

FAQs

What age group are Curiosity Club and Curiosity Crew designed for?

🌿 Curiosity Crew: Ages 4–7

Curiosity Crew is designed for children in the early years of learning, when curiosity is expressed through movement, story and hands-on exploration.

At this stage, children are building reading confidence and developing the foundations of scientific thinking. The material is layered intentionally. Stories, experiments and creative projects can be enjoyed with adult support, while older children within the range often begin engaging more independently.

Some elements are sensory and immediate. Others gently introduce richer vocabulary and early reasoning skills, designed to be revisited and grown into over time.

Crew works especially well for families who value shared learning and flexible pacing rather than rigid progression.

🔬 Curiosity Club: Ages 8–12

Curiosity Club is written for children who are ready to explore science in greater depth and with increasing independence.

From around eight, many children read more fluently, follow multi-step reasoning and take pride in mastering more complex language. The Discovery Guides reflect this shift. Concepts are explained carefully, ecological connections are explored, and experiments invite close observation, recording and reflection. Crafts are more technically challenging and aim for that sense of accomplishment that excites this age range.

Not every section or activity needs to be completed. Some ideas will feel comfortably accessible. Others are there to stretch thinking gently and can be revisited as understanding grows. Over time, the material becomes part of a growing archive of discovery.

A note about seven-year-olds

Seven is often a transition year.

Some seven-year-olds thrive in the story-rich, guided exploration of Crew. Others feel ready for the independence and depth of Club. Reading confidence, temperament and learning style matter more than age alone.

If you are unsure, we are always happy to help you choose.

How much time is needed each month?

The activities are designed to be flexible and can be done in small pockets of time throughout the month. They are designed to give children a sense of achievement, but also lead to more engagement if they want to keep going.

Whether you have 15 minutes or a whole afternoon, there's something to engage your child.

We also include a wide range of different activities to suit lots of different learning styles and interests, so don't feel you have to complete everything! The key is to enjoy it and engage with nature.

Do I need to be involved in every activity?

Curiosity Club (ages 8–12) is mostly child-led, with projects your child can explore independently. Some activities, like experiments or crafts, may need a little adult support.

Curiosity Crew (ages 4–7) is designed for co-learning, with grown-ups playing a gentle guiding role as your child learns through play.

Will any items repeat?

Patch designs will not repeat within your Curiosity Club subscription.

Patch designs or puppet types will not repeat within your Curiosity Crew subscription.

Is Curiosity Club suitable for families outside UK?

Absolutely! Curiosity Club & Crew are linked on the seasons as experienced in the Northern Hemisphere.

The stories and activities are rooted in nature and linked the changing seasons, so while some details may be specific to the UK, the themes of exploration, curiosity, and creativity will feel universal.

Our species spotting exercises are carefully curated to include both European and North American species alternatives, so there’s always something relevant and exciting for your child to discover, no matter where you are. Whether it’s learning about squirrels, foxes, or the changing colours of leaves, these experiences resonate with children across the Northern Hemisphere.

What are the sustainability credentials?

The Curiosity Club and Crew are printed in the UK on uncoated stock made from 100% genuine de-inked post consumer waste and FSC® certified. Made in an industry leading mill to strict ISO 14001 standards for environmental management, the paper we use is processed chlorine free (PCF) significantly reducing water contamination from processing.

BILLING & DELIVERY

How does billing and delivery work?

When will I be charged, and what will I receive?
Every month, your edition dispatches on the 7th (or the next working day). Renewals are charged on the 2nd of the same month, a few days before your adventure goes out. Your first payment is always taken at checkout.

If you join while the current month's edition is still in stock, it will be sent straight away and your subscription will renew on the 2nd of the following month. If the current edition has sold out, your first box will be the following month's adventure.

What subscription options do you offer?
We offer three plans: 3-month, 6-month, and 12-month minimum commitments. All plans are billed monthly and renew automatically. The longer your plan, the more you save per box. You can pause your subscription for one month at any time via your account, and cancel any time after your minimum commitment has been fulfilled.

Is my price guaranteed?
Yes. The price you pay when you sign up is locked in for the duration of your plan, even if prices increase later.

What are the shipping options?
UK shipping is free, sent via Royal Mail Tracked. International shipping is tracked and duty pre-paid: USA and Canada £10/month.

Looking for a one-off gift or taster?
Our archive adventures feature the last six editions available to purchase individually, a perfect way to explore before committing to a subscription:

Archive Curiosity Crew Adventures (4-7yrs)

Archive Curiosity Club Adventures (8-12yrs)

What is in the Welcome Pack?

This Welcome Pack is sent to all new Curiosity Club or Crew subscribers free of charge, and included with the first box. 

CURIOSITY CLUB WELCOME PACK (8-12yrs):

The Field Journal: a 28 page work book for children to learn nature observation and document their guided activities from monthly experiments to mindfulness explorations. Please note the colour of the cover changes seasonally.

Welcome Letter: a warm welcome from our family to yours!

Curio Keep Codex: The game play manual for our card game that comes in every box

CURIOSITY CREW WELCOME PACK (4-7yrs):

The Explorers Log: a age appropriate workbook for little explorers to document what they see and do as they explore the natural world.

Welcome Letter: a warm welcome from our family to yours!

Puppet Theatre Guide: Our 'how-to' make your own puppet theatre with interchangable ecosystems to match and play with your monthly puppets.

Do you have sibling discounts?

Learning is even more fun when shared. When you add two or more subscriptions to the same address, you’ll automatically receive 10% off your total at checkout, and this applies to all recurring fees too.

It’s a simple way to make sure siblings can explore together, and everyone feels part of the adventure.

The sibling discount applies to any combination of our subscriptions, whether that’s two Curiosity Club boxes, or one Club and one Crew.

Please note: this offer can’t be combined with other discount codes.

Can I order Curiosity Club or Crew as a gift?

Yes! Curiosity Club or Curiosity Crew makes a thoughtful and memorable gift for curious children who love nature, science, and stories.

If you’d like to gift a subscription for a set time period (like 3, 6, or 12 months) without it renewing, just email me at care@arcanaliving.com and I’ll set it up for you.

To send a gift through the website, simply enter the recipient’s name and address at checkout. You can also add a message in the 'Is this a gift?' box in the cart. We’ll handwrite your note onto a keepsake card and tuck it into their first box...a beautiful way to begin their journey.

Do you ship internationally?

Curiosity Club is currently shipped to USA and Canada and Australia by Royal Mail International Tracked services. Please note you are responsible for any additional duty fees your country might require on import.

Curiosity Crew is only available in the UK at this time.

If you are interested in us sending it to you overseas in another country than those listed above, please contact me at ria@arcanaliving.com to learn more about shipping options.

Can I buy past boxes?

Our archived Curiosity Club and Crew boxes are available through the link in the menu. Each one is packed with seasonal nature activities, creative projects, hands-on science experiments, and fascinating facts, designed to inspire curiosity, confidence, and a love of the natural world.

They make brilliant one-off gifts for nature-loving children, and are a great way to add extra adventures to your month, or to try out before joining.

Full price £26.50, 15% off for members

Curiosity Companion members receive exclusive discounts on all archived boxes. Just one of the many perks of joining the club! Your discount code will be included in your Welcome email.

SUBSCRIPTION MANAGEMENT

Can I cancel or pause my subscription if needed?

Absolutely! We understand that life can be unpredictable, so we’ve made it easy to skip a month at any time or cancel your subscription, in line with the subscription option you chose.

You are able to skip a month or cancel your subscription in your customer portal.

All subscriptions are billed automatically every month and continue after your chosen initial subscription commitment length.

You can cancel in line with your with your subscription choice: You can cancel any time with the month-to-month subscription, any time after 3 months with the 3 month minimum subscription, or after 12 months with the 12 month commitment subscription.

Please note that when you join on a particular subscription plan, your rate is locked for as long as you are a member, regardless of any future increases in our prices. If you leave and rejoin, your new subscription will be subject to the rates available at the time of rejoining.

If you have any questions or want to discuss your subscription with me, please email me at care@arcanaliving.com.

How do I access my customer portal?

To access your customer portal for the first time, all you need to do is create an account using the email you signed up with.

Magic Links: If you prefer not to create an account, you can also access your account via a time limited magic link here.

You will also receive a magic link to access your customer portal in every notification email we send. If the link has expired when you come to click on your email, simply activate another to be sent by entering your email address.

Any questions at all, please email Ria at care@arcanaliving.com

I have a question, how do I get in touch?

If you want to discuss your existing subscription with me, or you have a question about joining I would love to help.

Please fill in the form above or email Ria at care@arcanaliving.com - this is preferable to social media messages which can occasionally get missed if you haven't messaged with us before.

Still have a question? Let me know below!

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