Any questions? I am here to help!
I’ve included answers to many of our frequently asked questions below - have a scroll to see if yours is there for the quickest response.
If you have another question or would like to chat about something else, I would love to hear from you! Please scroll down and fill in the form and I will be in touch.
FAQs
What age group is Curiosity Club designed for?
Curiosity Club is created for children aged 7-12 years old. We’ve designed our materials to be age-appropriate, but as every child is different, we encourage parents or guardians to decide if each activity is suitable for their child.
We also highlight where adult assistance may be sensible, such as with crafts involving sharp tools or cooking activities.
Additionally, some items, like pin badges, contain small parts and sharp elements and could pose a choking hazard or risk of injury if handled carelessly. These items are not suitable for children under 36 months and should be handled with care, so please ensure they are kept out of reach of young children and individuals who may have difficulty with small parts.
How much time is needed each month?
The activities are designed to be flexible and can be done in small pockets of time throughout the month. They are designed to give children a sense of achievement, but also lead to more engagement if they want to keep going.
Whether you have 15 minutes or a whole afternoon, there's something to engage your child.
We also include a wide range of different activities to suit lots of different learning styles and interests, so don't feel you have to complete everything! The key is to enjoy it and engage with nature.
Do I need to be involved in every activity?
Many activities can be done independently by your child. We encourage parents to join in when possible. The included parent guide offers tips on how to support your child’s learning and make the most of your time together in nature.
Will Patch or Pin designs repeat?
Patch and pin designs will not repeat within your subscription.
Is it suitable for families outside UK?
Absolutely! Curiosity Club is based on the seasons as experienced in the Northern Hemisphere.
The stories and activities are rooted in nature and the changing seasons, so while some details may be specific to the UK, the themes of exploration, curiosity, and creativity will feel universal.
Our species spotting exercises are carefully curated to include both European and North American species alternatives, so there’s always something relevant and exciting for your child to discover, no matter where you are. Whether it’s learning about squirrels, foxes, or the changing colours of leaves, these experiences resonate with children across the Northern Hemisphere.
We aim to help your child connect with the natural world around them, wherever that may be!
What are the sustainability credentials?
The Curiosity Club is printed in the UK on uncoated stock made from 100% genuine de-inked post consumer waste and FSC® certified. Made in an industry leading mill to strict ISO 14001 standards for environmental management, the paper we use is processed chlorine free (PCF) significantly reducing water contamination from processing
BILLING & DELIVERY
How does billing and delivery work?
When you sign up, you are signing up for the following month's box - sign up in October for November's box.
We have three subscription options, all are charged monthly: month to month rolling subscription, 3 month commitment and 12 month commitment.
Your first payment will be on checkout, and then on the 15th of every following month.
All subscriptions are billed automatically every month and continue after your chosen subscription commitment length. You can pause at any time for 1 month through your account. You can cancel in line with your with your subscription choice.
Please note that your subscription price at sign-up will be honoured and will remain the same for the duration of your subscription on the plan, regardless of any future increases in price.
Shipping fees: Please note, shipping is charged in addition to your subscription fee: £3 per month for UK orders, £12 per month for international orders. All monthly boxes are shipped by Royal Mail Tracked services. We send the bonus Welcome Packs by Royal Mail 1st Class within the UK and International Standard to other countries.
While we don't anticipate this cost changing any time soon, we reserve the right to adjust shipping fees if the cost of shipping with our usual service provider (Royal Mail) changes significantly.
Duty fees: Please note you are responsible for any additional duty fees your country might require on import.
Do you have sibling discounts?
Learning is even more fun when shared with a sibling. That’s why, when you add two or more Curiosity Club subscriptions to the same address, you’ll automatically receive 10% off your total at checkout. It’s our way of making sure everyone in the family gets to join the adventure.
Can I order Curiosity Club as a gift?
Absolutely! Curiosity Club makes a wonderful, thoughtful gift for children who love nature and exploration. You can easily purchase a subscription as a gift, and we’ll take care of the rest.
You can add a special message to the 'Is this a gift?' section in the cart, and we will hand write it in a special card and include it in the first delivery.
Do you ship internationally?
We currently ship to USA and Canada at £12 per month by Royal Mail International Tracked services. Please note you are responsible for any additional duty fees your country might require on import.
If you are interested in us sending it to you overseas in another country than those listed above, please contact me at ria@arcanaliving.com to learn more about shipping options.
Can I buy past boxes?
Our archived Curiosity Club boxes are available through the link in the menu. Each one is packed with seasonal nature activities, creative projects, hands-on science experiments, and fascinating facts—designed to inspire curiosity, confidence, and a love of the natural world.
They make brilliant one-off gifts for nature-loving children, and are a great way to add extra adventures to your month—or to try out Curiosity Club before joining.
£30 for non-members | £21 for members (30% off)
Curiosity Club members receive exclusive discounts on all archived boxes. Just one of the many perks of joining the club! Your discount code will be included in your Welcome email.
SUBSCRIPTION MANAGEMENT
Can I cancel or pause my subscription if needed?
Absolutely! We understand that life can be unpredictable, so we’ve made it easy to pause or cancel your subscription, in line with the subscription option you chose. You are able to pause or cancel your subscription in your customer portal.
If you have an active subscription with us, you can access your customer portal here.
All subscriptions are billed automatically every month and continue after your chosen subscription commitment length.
You can pause at any time for 1 month through your customer portal. You can cancel in line with your with your subscription choice.
If you have any questions about this process or want to discuss your subscription with me, please email me at care@arcanaliving.com - this is preferable to social media messages which can occasionally get missed if you haven't messaged with us before.
You can cancel any time with the month-to-month subscription, or any time after 3 months with the 3 month minimum subscription, or after 12 months with the 12 month commitment subscription.
Please note that when you join on a particular subscription plan, your rate is locked for as long as you are a member, regardless of any future increases in our prices.
If you leave and rejoin, your new subscription will be subject to the rates available at the time of rejoining.
How do I access my customer portal?
I have a question, how do I get in touch?
If you want to discuss your existing subscription with me, or you have a question about joining I would love to help.
Please fill in the form above or email me at care@arcanaliving.com - this is preferable to social media messages which can occasionally get missed if you haven't messaged with us before.