Got a question?

I’ve included answers to many common questions below. Have a scroll to see if yours is there for the quickest reply. If you’re wondering about something else or would simply like to chat, I’d love to hear from you. Just scroll down to fill in the form, and I’ll be in touch soon.

FAQs

ALL THE DETAILS

What age group are Curiosity Club and Curiosity Crew designed for?

🌿 Curiosity Crew: Ages 4–7

Curiosity Crew is designed for children in the early years of learning, when curiosity is expressed through movement, story and hands-on exploration.

At this stage, children are building reading confidence and developing the foundations of scientific thinking. The material is layered intentionally. Stories, experiments and creative projects can be enjoyed with adult support, while older children within the range often begin engaging more independently.

Some elements are sensory and immediate. Others gently introduce richer vocabulary and early reasoning skills, designed to be revisited and grown into over time.

Crew works especially well for families who value shared learning and flexible pacing rather than rigid progression.

🔬 Curiosity Club: Ages 8–12

Curiosity Club is written for children who are ready to explore science in greater depth and with increasing independence.

From around eight, many children read more fluently, follow multi-step reasoning and take pride in mastering more complex language. The Discovery Guides reflect this shift. Concepts are explained carefully, ecological connections are explored, and experiments invite close observation, recording and reflection. Crafts are more technically challenging and aim for that sense of accomplishment that excites this age range.

Not every section or activity needs to be completed. Some ideas will feel comfortably accessible. Others are there to stretch thinking gently and can be revisited as understanding grows. Over time, the material becomes part of a growing archive of discovery.

A note about seven-year-olds

Seven is often a transition year.

Some seven-year-olds thrive in the story-rich, guided exploration of Crew. Others feel ready for the independence and depth of Club. Reading confidence, temperament and learning style matter more than age alone.

If you are unsure, we are always happy to help you choose.

Do you have sibling discounts?

Learning is even more fun when shared. When you add two or more subscriptions to the same address, you’ll automatically receive 10% off your total at checkout, and this applies to all recurring fees too.

It’s a simple way to make sure siblings can explore together, and everyone feels part of the adventure.

The sibling discount applies to any combination of our subscriptions, whether that’s two Curiosity Club boxes, or one Club and one Crew.

Please note: this offer can’t be combined with other discount codes.

How much time is needed each month?

The activities are designed to be flexible and can be done in small pockets of time throughout the month. They are designed to give children a sense of achievement, but also lead to more engagement if they want to keep going. 

Whether you have 15 minutes or a whole afternoon, there's something to engage your child. 

We also include a wide range of different activities to suit lots of different learning styles and interests, so don't feel you have to complete everything! The key is to enjoy it and engage with nature.

Do I need to be involved in every activity?

Curiosity Club (ages 8–12) is mostly child-led, with projects your child can explore independently. Some activities, like experiments or crafts, may need a little adult support.

Curiosity Crew (ages 4–7) is designed for co-learning, with grown-ups playing a gentle guiding role as your child learns through play.

What are the sustainability credentials?

The Curiosity Club and Crew are printed in the UK on uncoated stock made from 100% genuine de-inked post consumer waste and FSC® certified. Made in an industry leading mill to strict ISO 14001 standards for environmental management, the paper we use is processed chlorine free (PCF) significantly reducing water contamination from processing.

ADVENTURES

Can we join for a set number of adventures?

Of course. If you would like a particular number, or you are buying a gift, just get in touch and we’ll arrange it.

To send it as a gift, simply enter the recipient’s name and address at checkout. You can also add a message in the 'Is this a gift?' box in the cart. We’ll handwrite your note onto a keepsake card and tuck it into their first box...a beautiful way to begin their journey.

Will any adventures repeat?

No. There are 36 different Club adventures, so your child can explore with us for three years without receiving the same one twice.

Can I buy past boxes?

Our archived Curiosity Club and Crew boxes are available through the link in the menu. Each one is packed with seasonal nature activities, creative projects, hands-on science experiments, and fascinating facts, designed to inspire curiosity, confidence, and a love of the natural world.

They make brilliant one-off gifts for nature-loving children, and are a great way to add extra adventures to your month, or to try out  before joining.

Full price £26.50, 15% off for members

Curiosity Companion members receive exclusive discounts on all archived boxes. Just one of the many perks of joining the club! Your discount code will be included in your Welcome email.

SUBSCRIPTION MANAGEMENT

How do I access my customer portal?

To access your customer portal for the first time, all you need to do is create an account using the email you signed up with.

Magic Links: If you prefer not to create an account, you can also access your account via a time limited magic link here.

You will also receive a magic link to access your customer portal in every notification email we send. If the link has expired when you come to click on your email, simply activate another to be sent by entering your email address.

Any questions at all, please email Ria at care@arcanaliving.com

Need to take a break?

No problem at all. Members can request a pause, usually for one to three months. Your membership will resume automatically on the date agreed.

Can I cancel if needed?

Month-by-month subscribers can cancel at any time through your customer portal. or by sending an email to care@arcanaliving.com

Membership customers: 

  • In the first 30 days: Use the first Adventure Promise if it's not right for your family
  • In the first 6 months: request automatic cancellation after completing their six-payment commitment.
  • From month 7: cancel any time through the online portal or by sending an email to care@arcanaliving.com
I have a question, how do I get in touch?

If you want to discuss your existing subscription with me, or you have a question about joining I would love to help.

Please fill in the form above or email Ria at care@arcanaliving.com - this is preferable to social media messages which can occasionally get missed if you haven't messaged with us before.

Still have a question? Let me know below!

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