Delivery & returns

Free UK Shipping (Royal Mail Tracked 48) for all orders over £25. Upgrades also available.

General Shipping Information

Orders placed before 12 noon on weekdays for items in stock will be dispatched the next day. Items ordered on Friday after 12 noon or over the weekend will be dispatched on Monday. We do not dispatch on UK Bank Holidays or for a period over Christmas and New Year (dates will be announced nearer the time). 

UK returns are free of charge. For full details please see below.

If you require your order by a certain date, please email care@arcanaliving.com and I will do my best to help.

Please note we currently ship to UK.

Shipping Fees

Rates below apply to all products except for our subscription Curiosity Club, which is under its own heading below.  

UK shipping

Orders £0-£24.99

Royal Mail Tracked 48 - £1.95

Royal Mail Tracked 24 - £3.95

Orders over £25

Royal Mail Tracked 48 - FREE

Royal Mail Tracked 24 - £2.00

DPD Next Day - £5.00

Curiosity Club & Crew Subscription Plans

Shipping fees: 

UK shipping is FREE and sent via Royal Mail Tracked.

We reserve the right to adjust shipping fees if the cost of shipping with our usual service provider (Royal Mail) changes significantly in the future, but we will always give advanced notice and minimise the increase as much as we can. 


Returns

We want our returns process to be hassle-free. If you receive your item and are not completely happy with it, we will accept your return within 14 days of delivery.

The item must be returned in “as new” condition and in its original packaging. Once we have received your return, we will issue a refund for the original purchase price, including the delivery charge paid.

Returns are free, whatever the reason. To arrange a return, please email us at care@arcanaliving.com.

Made to Order Production

We are a small independent British business, and with sustainability close to our hearts and always on our mind, we keep a small stock in our studio and make-to-order if demand exceeds our stock. If an item is made to order, you can expect the a production time of 5-6 weeks. 

Occasionally we have pre-order events, so if you want to own your very own Arcana blanket, cushion or bag, sign up for our newsletter so you don't miss our new releases, pre-order events and promotions.