Delivery & returns

Delivery & returns

Orders placed before 1pm on weekdays for items in stock will be dispatched the next day. Items ordered on Friday after 1pm or over the weekend will be dispatched on Monday. UK returns are free of charge. For full details please see below.

If your item is made to order, please see below to gauge how long it will take to make. 

If you require your order by a certain date, please email me at ria@wearearcana.com and I will do my best to help.

Wildlore Patch Shipping Fees

Orders placed before 1pm on weekdays for items in stock will be dispatched the next day.

UK shipping

Royal Mail Standard 2-4 days - FREE

Royal Mail 1st Class - £2.00

Shipping to all other destinations*

Standard International - £3.00 (Royal Mail)

International Tracked and Signed For - £9.00 (Royal Mail)

If you want your product sent by courier, please get in touch.

*Please note that customers outside the U.K will be responsible for any import duties and local taxes.

Blanket & Cushion Shipping Fees

All Blanket and Cushion deliveries are tracked.

UK shipping

Orders include free shipping by Royal Mail Express Tracked.

Upgrade to DPD Next Day for £5.00

Shipping to the EU*

International Tracked - £12.00 (Royal Mail)

International Courier - £40.00

Shipping to the USA*

International Tracked - £25.00 (Royal Mail)

International Courier - £40.00

Shipping to all other destinations*

International Tracked - £25.00 (Royal Mail)

International Courier - £60.00

*Please note that customers outside the U.K will be responsible for any import duties and local taxes. 

Returns

We want our process to be hassle free for you. If you receive your item and are not totally happy with it (though we are sure you will be!), we will accept your returns within 14 days of delivery. The order must be returned in “as new” state in the packaging originally used. Once the returned order has been received, I will issue a refund of the original purchase price, including original delivery charges as paid.

UK returns

If you live in the UK, returns are free, whatever the reason for your return. Please let me know if you would like to return an order by email to ria@wearearcana.com, and I will send you with the necessary documentation.

Overseas returns

If the item is in any way faulty, we will pay for the return postage from whichever country you are in. If you have changed your mind, we kindly ask that you pay for the order to be returned.

Made to Order Production

We are a small independent British business, and with sustainability close to our hearts and always on our mind, we keep a small stock in our studio and make-to-order if demand exceeds our stock. If an item is made to order, you can expect the a production time of 5-6 weeks. 

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