Shipping Policy & Returns Summary

General delivery information

We currently deliver physical products and supply standalone digital products to customers in the United Kingdom only.

For products in stock, weekday orders placed before 12 noon are normally dispatched on the next working day. Orders placed after 12 noon on Friday or during the weekend are normally dispatched on Monday. We do not dispatch on UK bank holidays or during our announced Christmas and New Year closure.

Dispatch and delivery dates are estimates. If you need an order by a particular date, please email care@arcanaliving.com before ordering and we will let you know whether we can accommodate your request.

UK delivery charges

These rates apply to non-subscription orders. Curiosity Crew and Curiosity Club delivery is covered separately below.

Orders up to £24.99

  • Royal Mail 1st Class — £2.00

  • Royal Mail Tracked 48 — £2.95

  • Royal Mail Tracked 24 — £3.95

Orders of £25 or more

  • Royal Mail Tracked 48 — FREE

  • Royal Mail Tracked 24 — £2.00

  • DPD Next Day — £5.00

Carrier service names describe the service used but do not guarantee delivery within a particular number of working days.

Woven-to-order blankets

Some woven-to-order blankets are made by our weaving partner in the United States, then imported, quality checked and dispatched by us from the UK. The product page will show when this applies and provide the estimated production and delivery period.

The price at checkout includes UK delivery and any applicable import duties and taxes. You should not be asked to pay additional customs or import charges when your order arrives.

Curiosity Crew and Curiosity Club subscriptions

UK subscription delivery is included in the subscription price and packages are sent using Royal Mail Tracked 48.

Your first payment is taken when you join. Recurring payments are then taken on the 20th of each month for the following month’s edition, with packages normally dispatched around the 7th of that month.

Curiosity subscriptions are currently available within the United Kingdom only.

Standalone digital products

Digital products are supplied electronically, so nothing will be posted unless the product page says otherwise. After payment, access is normally provided promptly through a download button or a link sent to the purchaser’s email address.

Please check your spam or junk folder and email care@arcanaliving.com if your download link does not arrive or work.

Returns and refunds

For most physical products bought online, you have 14 days beginning the day after delivery to tell us that you wish to cancel. You must then return the goods within a further 14 days.

Please email care@arcanaliving.com with your name and order number before returning anything. UK change-of-mind returns are free when arranged through us using the prepaid documentation we provide.

You may inspect an item as you would in a shop. Please return it with its original packaging where reasonably possible. We may make a reasonable deduction from the refund if handling beyond what is necessary to inspect the item has reduced its value.

For a valid cancellation, we will refund the product price and the cost of our least expensive standard delivery option. Any additional amount paid for a faster delivery service is not normally refundable.

Different cancellation rules can apply once downloading or access to digital content has begun. Faulty, damaged, incorrect or misdescribed products and digital content remain covered by your statutory rights.

Please read our full Delivery, Digital Downloads and Returns Policy for complete details.